Q. Can I skip locked episodes?
• Currently, ReelChill does not offer the option to skip locked episodes—because we’d rather you didn’t! That said, we value your feedback and are always working to enhance your viewing experience. Thank you for your understanding.
Q. I see a “Network connection is unstable” message.
• Playback issues can occur due to network conditions or other factors. We recommend restarting your device and ensuring the app is updated to the latest version. If the issue persists, please contact ReelChill Support at help@z-tron.net with the error details. We’ll look into it as soon as possible.
Q. There are typos or errors in the subtitles.
• We’re sorry about that. Please report subtitle issues to help@z-tron.net, and we’ll correct them promptly. Thank you for your feedback!
Q. My watch history is missing.
• If you’re using a guest account, your watch history and coin purchases may not be saved. We recommend linking your account with Apple or Google to avoid losing your data.
• Using multiple accounts? Try logging out and signing into another account to check.
Q. I watched an ad but didn’t receive my reward coins.
• This may be due to an unstable network connection.
• Please check your balance under Me > Wallet > Reward History.
Q. Is there a limit to the number of ads I can watch for rewards?
• Yes, you can claim up to 15 advertisement rewards per day.
Q. I completed a task but didn’t receive any reward coins.
• This could be due to a network issue.
• Please check your Reward History under Me > Wallet > Reward History.
Q. My reward coins disappeared!
• Coins earned from ads or tasks will expire after a set period and be automatically removed.
• You can check the expiration date in Me > Wallet > Reward History.
Q. How do I purchase coins?
• Tap “Top Up” under Me to purchase coins.
Q. I was charged incorrectly.
• Please report this issue directly through the platform used for the transaction (Apple or Google).
Q. I topped up, but the coins didn’t appear.
• This could be due to a network issue. Ensure your connection is stable and restart the app.
• If the issue persists, take a screenshot of any error messages and contact us via Me > Settings > Contact Us.
Q. My coins and purchase history disappeared after a successful purchase.
• If you were using a guest account, this data may be lost. Guest accounts are temporary and not linked to permanent user profiles.
• To recover your data, contact us via Me > Settings > Contact Us, and include your purchase receipt (order number, date, item name, amount) and your payment account ID.
• We strongly recommend linking your guest account with Apple or Google to avoid future data loss.
Q. Can I get a refund for unused coins if I’ve already used some?
• Partial refunds are not available for coins that have been partially used.
Q. Can I get a refund if I haven’t used any coins?
• Yes. Please request a refund via the payment platform you used (Apple or Google).
Q. Can I get a refund after purchasing a subscription?
• Please request a subscription refund through Apple or Google, depending on your purchase method.
Q. What are the benefits of becoming a subscription member?
• Subscription members can enjoy unlimited access to all episodes during the subscription period without using coins.
• View membership plans under Me > Top Up.
Q. How do I subscribe?
• Tap “Top Up” under Me, and choose from weekly, monthly, or annual subscription plans.
• Subscriptions renew automatically unless canceled.
Q. How do I cancel my subscription?
• iOS: Go to Settings > Apple ID > Subscriptions, select ReelChill, then tap Cancel Subscription.
• Android: Open Google Play Store > Payments & Subscriptions & Subscriptions, select ReelChill, then tap Cancel.
Q. How do I change my subscription plan?
• First, cancel your current plan, then re-subscribe under the desired new plan.
Q. How long can I watch unlocked episodes?
• Once unlocked, you can watch the episodes unlimited times until they are removed from the platform.
Q. How do I switch accounts?
• Go to Me > Account icon > Log Out, then log in with a different Apple or Google account.
• Please note that coins and purchase history cannot be transferred between accounts.
Q. How do I delete my account?
• Go to Me > Account icon > Delete Account to permanently remove your account.
• Warning: Once deleted, your purchase history and coins cannot be recovered.
Q. What is guest account?
• Guest accounts are temporary and not linked to personal profiles. Using one may result in data loss, including watch history and coins.
• We recommend registering and linking your account with Apple or Google for a more secure experience.
Q. I lost my guest account after buying coins.
• Please email help@z-tron.net with your purchase receipt (order number, purchase date, item name, amount) and payment platform ID. We’ll assist you in recovering your data.
Q. I still have questions.
• If you have additional questions, go to Me > Settings > Contact Us and submit your inquiry.